Our multinational partner company is looking for a talented French Speaking Cash Collector colleague.
Benefits :
- Working in a successful organization
- Hybrid working: 3 days home office and 2 days office
- Health & Safety: highest standards and a wide range of health promotion and healthcare activities (Medicover package)
- OTP Szép Card: Gross 39.000 HUF / month and annual bonus
- Pension: they have various financial models to give you individual support
- Training and education programs to help you develop professionally and personally
Your tasks will be:
- Support the transition of Order to Cash processes from European entities to Hungary and actively shape a new SSC in Budapest
- Implement personalized follow-up strategies for clients in the AR portfolio including regular client follow up and root cause analyses of non-payment and register in ELOFICASH.
- Negotiate and monitor agreed payment schedules
- Dunning process and payment reminder follow up
- Identify and mitigate the risk on non-payment
- Dispute management, including correction, cancellation, CN issuance
- Ensure that all steps of the recovery procedure has been carried out before the legal procedure
- Validate customer accounts in the customer database
- Proactive collaboration with treasury and collection departments
- Creating and updating DTP-s and process documentation
- Participate in projects assigned to the role (incl. Process optimization support).
- Follow rules and regulations and ensure KPIs are met.
- Provide qualitative customer service.
- Be adherent to agreed service levels, policies and procedures
- Engage in collaboration with the business and stakeholders to develop a professional relationship
Requirements :
- At least 3 years of experience in Cash Collector role or Customer Service position.
- Accounting experience in other processes beneficial
- Proven track record in process optimization
- High proficiency in the end-to-end O2C process
- Professional accountancy qualification
- University degree or equivalent experience, preferable in accounting or business
- Fluent language knowledge in French and good in English
- Complete familiarity with Microsoft Office or equivalent tools
- User level experience with SAP FI and any Collection ERP system
- Enthusiasm for establishing and ramping up a new Shared Service Center
- Entrepreneurial & Self-starting attitude with the ability to work independently
- Strong team-player who can build and motivate a process team
- Ability to pay close attention to detail and prioritize the right things at the right time
- Excellent communication skills
- Strong continuous improvement & quality mindset
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
- Strong customer focus with the goal to make life easier for the customer
- Ability/willingness to travel - once circumstances allow to do so
