Our multinational Shared Service client in Budapest (9th district) is looking for an experienced people manager for its Supply Chain Tower who will lead 3 people, will aim a best in class partner/customer experience within the given Supply Chain framework, will oversee and monitor the end-to-end Supply Chain operation steps within scope, and acts as first level escalation point for internal & external customers.

If you have 2 to 5 years management experience in Customer Relationship management in an international environment, have Supply Chain, Order Management background, speak fluent English and would like be a part of a well-organized and growing company, apply for this great opportunity.

Benefits :

• Value added processes, complex tasks
• Attractive work environment
• Good internal movement opportunities
• Corporate key client portfolio
• Home office opportunity

Your tasks will be:

• Keeps daily meetings (Region meeting) with all relevant stakeholders and keeps up-to-date tracker of the actions
• Takes decisions about Emergency Shipments
• Gathers all relevant inputs from all stakeholders to the EMEA Control Tower meeting
• Estimates revenue outlook for a given time frame each and every workday
• Proposes better-fit Supply Chain solutions to reduce cost or to increase efficiency across the Region   
• Estimates processable unit OL for the Region
• Participates in the EMEA CT meeting and gives inputs to the CT manager with accuracy
• Gathers customer escalations and takes the necessary recovery actions
• Maintains the partner and country relationship within the Region by being the Supply Chain SPOC for the regional stakeholders
• Highlights allocation requests
• Operational co-ordination
• Drives through projects upon request
• Providing backup for the teammates when they are absent
• Scope: Finished goods, hardware deployment, Spare Parts
• Committing and delivering the agreed revenue for the Region
• Providing data visibility on-demand
• Delivering solutions to mitigate operational issues
• Achieving the key performance indicators of the Region
• Translating the Supply Chain strategy to Operations where applicable

Requirements :

• University Graduate in Supply Chain, Logistics or Business Administration
• 2 to 5 years management experience in Customer Relationship management in an international environment
• Any similar experience in Sales Administration/Order to Cash will be a plus
• Ability to act quickly in case of issue
• Pro-activity & autonomy
• Well organized
• Customer oriented
• Rigorous in data management
• Resistant to stress
• Good Communication & interpersonal skills
• Teamwork
• Drive change management
• MS Office skills. Very good knowledge of Excel required
• Proven team leadership experience
• SAP experience in Supply Chain modules would be a plus
• English Advanced Working proficiency level
• Any other European language would be a plus