The Remote Command Center Analyst will provide elevated support for customers in Dutch o r German or French or Italian as well as in English language. The issues reported by the customers will be both technical as well as functional, which will require an exceptionally good knowledge of the IT environment and applications.
Benefits :
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Risk and accident insurance
- Chance to be part of a rapidly expanding organization
- Training and continuous learning and certification opportunities
- Multilingual environment, native colleagues
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Your tasks will be:
- Application and IT infra support
- Mobility support
- Asset lifecycle management
- Provide elevated level of remote technical support and resolution
- Provide detailed documentation about the reported issues in the ITSM tool
- Provide support to Team members with L1 related queries
- Incident Management and Request Fulfillment
- Provide inputs and observations regarding internal process- , workflow- and knowledge management, as well as continuous service improvement initiatives
- Maintain a high level of quality customer service
- Any additional project-specific task assigned by direct supervisor or above
Requirements:
- High school diploma
- One of the above-mentioned language skill on close to native level beside English language skill: Dutch o r German or French or Italian
- Experience in IT problem solving
