Our multinational client with American background is looking for an experienced
Vendor Relationship Manager for its stable Shared Service Center in Budapest.
Benefits :
- Value added processes, complex tasks
- Attractive work environment
- Good internal movement opportunities
- Corporate key client portfolio
- Home office opportunity
You will be responsible for :
The Relationship Manager is responsible for managing the service-related processes (=indirect business processes) within the company but also between the company and the vendors. (Authorized Service Providers/Business Solution Dealers)
- This includes the continuous performance monitoring of the existing partners, maintaining and improving end-to-end processes, and implementing/developing new methods to improve efficiency.
- The person will also be responsible for developing, implementing, planning, and controlling the rollout of new indirect service processes for EMEA. The Relationship Manager works with the overall operations and systems teams within the company across EMEA and Country Services Operations Managers, EMEA Service Delivery organization to create the linkages required to develop a controlled and well-managed service activity.
- This will ensure that our client meets the operational requirements for implementing and administering special and standard contracts, including nonstandard warranty delivery.
- Responsibilities include managing contracts, payment, and invoicing, overseeing product service delivery, implementing projects, and handling technical operations. Additionally, it involves monitoring and enforcing compliance with these obligations.
Requirements :
- BA/BS degree in Business or equivalent experience and background
- Experience with SAP, Excel, PBI, CRM systems
- Significant experience interacting with both internal and external customers, including executives.
- Experience in implementing tri-party contracts.
- Experience with service companies.
- Demonstrated experience in business analysis.
- Experience in major project management with multi-discipline team members. Strong project management skill set.
- Cost management experience
- Fluent in English, any other European language is a plus
- Comfortable working in a matrix organization
- Ability to develop strong business relationships
