Are you interested in the world of CRM and direct marketing? As a fresh graduate or junior professional you are looking for dynamic and communcative tasks? Do you speak Slovenian and English fluently? This position is made for you!
Our client, with a stable international background, is looking for a new talent for their Contact Center team.
Benefits :
- Competitive salary
- Cafeteria benefit (after probationary period)
- Home Office (after probationary period, office attendance only on Mondays and Fridays)
- During onboarding you will participle in a 1-month side by side training which will give you deep insight to our client’s campaigns, processes.
- Company events (Christmas parties; team-building meetings)
- Supportive, calm atmosphere, monthly Cake Friday
- Long-term employment
- Relocation package
Responsibilities :
- You will be a member of a small however cooperative team which serves the clients of a automotive company in Slovenia. Your duties will include dealing with the incoming email, phone requests and complaints.
- You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails. (We do not deal with direct sales and cold calls!)
- Handling incoming questions and requests via phone, email and chat
- Recording and administration
- Gathering further information from the external client’s dealer network and competent departments
- Preparing and submitting customer information responses
- Making outgoing customer service calls, such as Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls
Requirements:
- Be a Slovenian native speaker
- Intermediate English language skills
- At least upper secondary education
- Excellent verbal and written communication skills
- Precision, independence and reliability
- Good Computer and MS Office skills
- Firm knowledge of Virtual Call Center and/or MS Dynamics software is a plus
- Experience in the automotive industry is a plus
