Slovakian OR Czech Speaking Service Desk Agent
We are looking for candidates, who would like to work in shifts.
We can offer:
- Training and continuous learning and certification opportunities
- Chance to be part of a rapidly expanding organization
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute), home office opportunity
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
- Handle end user calls and web queries in Slovakian and English
- Act as the first point of contact for the customer
- Precise administration
- Act as primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing cases
We are looking for you, if you:
- have excellent written and verbal communication skills in Slovakian OR Czech and English
- have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
- have High School degree
- have desire to learn - no IT background required, training will provide the necessary technical knowledge
- are open to work in shifts
- have excellent communication skills – both written and spoken
- are flexible, open-minded personality with a "can do" attitude
