Our American multinational partner company, which is supporting its clients in different areas, is looking for Italian speakers, fresh starters as well as experienced CSR colleagues for their team.
Benefits:
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Risk and accident insurance
- Chance to be part of a rapidly expanding organization
- Training and continuous learning and certification opportunities
- Multilingual environment, native colleagues
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Your tasks will be:
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Requirements:
- Advanced or native in Italian language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
- A university graduate - fresh graduates are welcome!
- You have willing-to-learn attitude & customer focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in shifts
