Our American multinational partner company, which is supporting its clients in different areas, is looking for French speaking experienced CSR colleagues for their team.
Benefits:
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Risk and accident insurance
- Chance to be part of a rapidly expanding organization
- Training and continuous learning and certification opportunities
- Multilingual environment, native colleagues
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
- Provide exceptional technical support for the company’s eSignature component of the DAC
- Handles incoming support channels to troubleshoot customer inquiries, including but not limited to standard end-user tasks such as signing and managing envelopes, configuring templates and PowerForms, and other aspects of using the eSignature product suite
- Escalate issues as needed in a timely manner with clear and effective communication
- Uses broad product familiarity within DAC areas to help customers increase adoption
- Utilizes in-house and third-party support tools and team resources necessary to solve or escalate customer issues and collaborate with teammates and colleagues
- Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
- Promotes the products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
- Meets and exceeds the client’s Customer Support service level goals for eSignature and related services
Requirements:
- A passion for technology and helping customers solve their technical problems
- Experience troubleshooting in a web-based environment
- Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
- Bachelors of Science degree in a Computer Science, Engineering, or related technical discipline
Preffered qualifications:
- Experience troubleshooting and supporting SaaS Applications
- Fluent or close to native in French and English
- Professional experience within relevant industries for which our client provides solutions
- Ability to troubleshoot regular expressions
- Understanding of web-based applications, web service APIs, and authentication technologies such as SAML and oAuth- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Ability to collaborate with peers across the organization without friction
