Polish Speaking Service Desk Analyst

Our American multinational partner company, which is supporting its clients in different areas, is looking for Polish speakers, fresh starters as well as experienced CSR colleagues for their team.

Benefits:

• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

• Risk and accident insurance

• Chance to be part of a rapidly expanding organization

• Training and continuous learning and certification opportunities

• Multilingual environment, native colleagues

• Pleasant and inspiring working atmosphere with multicultural community and state -of-the-art technologies

• Easy to access location and modern office building (easy to reach from city centre, 10 -15 minute commute)

• Reimbursable language courses

• Team events and Company events (cool and youthful parties with team-games)

• High value awards and recognitions, annual bonus for top performers, and annual salary review

Your tasks will be:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

• Handling end-user calls and web queries via tools, phone and email

• Documentation and precise administration, logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

• Keep the user informed, own and follow-up ongoing cases

• Maintaining and improving customer satisfaction level

Requirements:

• Advanced or native in POLISH language and you have upper-intermediate English language skills

• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST

• A university graduate - fresh graduates are welcome!

• You have willing-to-learn attitude & customer focus mindset

• Excellent communication skills – both written and spoken

• Flexible, multitasking, dynamic personality, team player attitude

• You have logical thinking, good problem solving skills

• Open for working in shifts