We are seeking an After Sales Team Leader for our client, a German-owned market leader in the electronics solutions sector (classic corporate environment, not SSC).
The role involves leading a team of 9 members responsible for after-sales processes, ensuring compliance with internal regulations and industry certifications (e.g., ISO standards).
Our client operates a Europe-wide service network from their Hungarian headquarters, providing seamless service to their customers. The team leader will play a crucial role in ensuring the smooth execution of these services.
We are looking for a dynamic leader who actively participates in processes, substitutes for team members when necessary, and contributes to process improvements.
Location: 13th district; home office – 2 days per week after the probation period
Team Leader Responsibilities:
- Professional supervision of the team (9 FTE), acting as the first point of escalation – customer communication, preparing quotes based on existing contracts, coordinating orders/service team dispatches, on-site administration, and handling logistical issues
- Collaboration with the German central office, adopting best practices – travel to the central office is expected during the initial period
- Close cooperation with the local technical team, experts, and service colleagues
- Process development to enhance customer satisfaction, quality, and efficiency
- Development of KPIs to optimize costs and reduce service delivery times
- Support and ensure the progress of internal projects
- Support for achieving performance metrics, meeting deadlines, and enforcing them
Requirements:
- Higher education degree (in business administration, logistics, project management, or engineering)
- At least 3 years of leadership experience, managing a team with similar functions (after sales, service administration)
- Advanced English and native Hungarian language skills
- Knowledge of SAP is a significant advantage
- LEAN knowledge, project managment mindset
- Outstanding customer and quality focus
- Flexibility, excellent communication, problem-solving, and organizational skills to achieve the best results
- Excellent teamwork and result-oriented skills
- Willingness to travel abroad occasionally
What our client offers:
- Competitive base salary + bonus (based on individual and company performance)
- International environment, inclusive team, supportive superior
- Home office option
- Stable employer, recognized player in its sector
